Our programmes are designed in partnership with our clients with the needs of the business as a starting point, and they are highly responsive to the learning requirements of the participants as the course evolves. The programmes typically cover the following themes:
Awareness of Self and Others
We all approach our work in different ways. We have preferences for how things are done and how we are given information. We all provide a particular contribution to the team effort. Understanding our preferences, and crucially understanding that others prefer to do things differently – and still effectively – is a fundamental of leadership.
There is a broad spectrum of leadership styles. As leaders we can be flexible in our leadership approach based on a range of factors that vary day to day and situation to situation. Our programmes provide a framework for choosing the right style for the right time.
Getting the best out of your people
Employees are usually happier and more motivated in the workplace if they feel challenged and if they have responsibility. First-Line Leader Programmes develop a coaching skill–set that leaders use to confer the correct levels of challenge and responsibility to their team members. This links in closely with delegation – something that inexperienced leaders are reluctant to do for a range of reasons including the belief that it will be quicker to do the job themselves!
One of the aspects of leadership that even experienced leaders find challenging, is having conversations with their team members about under-performance, unacceptable behaviour, or conflict with other members of the team. The First-Line Leader Programme builds the confidence required for these conversations by developing a range of approaches to different issues.
I feel I'm already better equipped to fulfill and develop my role. In just two days I learnt so many new techniques and skills, along with recognising those I already had. I returned from the course feeling inspired, motivated and more confident in my own abilities.