Services today are primarily delivered via a complex multi-national supply chain and customer satisfaction is dependent upon the sum of all their efforts – so how can we work with other organisations and cultures to deliver cost-effectively?
The popularity of smart sourcing has brought about a new dynamic when it comes to cross-organisational working. Often the only way to bring together the necessary skills, knowledge and depth of experience is to work across traditional boundaries.
Complex tasks require a breadth of specialists to convene, and build relationships quickly to be able to meet the demands of multiple stakeholders. In bringing a diverse team together you inherit both opportunities and challenges.
Although teams that are large, virtual, diverse, and composed of highly educated specialists are increasingly crucial with challenging projects, those same four characteristics make it hard for teams to get anything done. To put it another way, the qualities required for success are the same qualities that undermine success.
Ultimately what these complex teams rely upon is exceptional leadership. How you form, support and enable these teams to meet deadlines, surpass customer expectations and learn and trust one another is the challenge.
Pause for thought…
What is your recipe for success in bringing together large, virtual, and diverse specialists?
How do you enable collaboration in an increasingly complex and volatile environment?
What leadership strategies have worked for you?
We’d love to hear your views.